Contact information

Contact Information & Response Policy

We believe great customer service starts with clear communication. Here’s how and when you can expect to hear from us.

How to Reach Us

  • Email: hello@sweethumblehome.com

  • Contact Form: Use the “Contact Us” page on our website for quick inquiries.

  • Social Media: You’re welcome to send us a direct message unrelated to your order on Instagram or Pinterest, though email is the fastest way to get a response.

Response Time

  • We respond to messages within 1–2 business days (Monday–Friday, excluding holidays).

  • During peak seasons or sales, response times may be slightly longer, but we’ll always get back to you as soon as possible.

Order & Shipping Updates

  • You’ll receive an order confirmation email immediately after purchase.

  • A shipping confirmation email with tracking will be sent once your order is on its way.

  • If there’s any unexpected delay with your order, we’ll contact you directly via email.

Custom Order Communication

  • If your order is custom or personalized, we may reach out for design confirmations or clarification before production begins. Please respond promptly to avoid delays.

Business Hours

  • Monday–Friday: 9 am -3 pm

  • We’re closed on weekends and major U.S. holidays. Messages received outside business hours will be answered the next business day.